Top Customer Questions About Banno Business
1. What is Banno Business?
Banno Business is TruCommunity Bank’s digital banking solution for businesses, offering account access, user management, payments, reporting, and security tools in one place.
2. Is there a monthly fee?
Yes. Banno Business offers two packages: Core and Premium. We can help you determine which option best fits your business needs.
3. Are there separate user fees?
No. Pricing is not per user. Businesses can add authorized users and customize access as needed.
4. What is the difference between Core and Premium?
Core includes everyday business banking tools. Premium adds Positive Pay with Payee Name Verification, ACH Origination, and Wire Transfers.
5. Which package is right for my business?
Core fits many businesses. Premium may be better if you need ACH, wires, or added fraud protection.
6. Can employees have access?
Yes. Authorized users can be added with permissions, so employees only access what they need.
7. Is Banno Business secure?
Yes. It includes user controls, alerts, security tools, and optional fraud protection services.
8. Is Tap2Local included?
Tap2Local may be available depending on setup and eligibility. TruCommunity Bank does not charge a separate Tap2Local fee; standard service rates may apply.
9. Can I send ACH payments or wires?
Yes. ACH Origination and Wire Transfers are available with Premium. Without Banno, standard rates apply.
10. How do I get started?
Contact our team. We’ll review your needs, choose the right package, complete enrollment, and support you along the way.