Security Tips

Bank with confidence.

We're committed to keeping your information secure.
Protecting your personal, business, and financial information is one of our most important responsibilities. From fraud prevention and account security to online banking safeguards, we're committed to helping you bank with confidence—today and tomorrow.

Protecting your information is one of our highest priorities. We use multiple layers of security to help safeguard the personal, business, and financial information you share with us.

Our security controls may include encryption, firewalls, secure authentication, access controls, account monitoring, and other protective measures. We also maintain physical, technical, and administrative safeguards designed to protect customer information and meet regulatory requirements.

As technology and fraud tactics continue to evolve, we regularly review and strengthen our security practices to help keep your information safe—so you can bank with confidence.

Multi-factor authentication adds an extra layer of protection when accessing your accounts online. Verification may include:

  • Something you know — such as a password or PIN
  • Something you have — such as a mobile device or verification code
  • Something you are — such as a fingerprint or facial recognition

At TruCommunity Bank, security doesn't rely on a single tool. We use multiple layers of protection designed to work together. Depending on the situation, these measures may include identity verification, device recognition, transaction monitoring, account alerts, call-back verification, transaction limits, and additional review of unusual activity.

While these safeguards help protect your accounts, security is a shared responsibility. Taking steps to secure your devices, protect your passwords, and stay alert to scams can help reduce the risk of fraud and unauthorized account access.

While we work hard to protect your accounts, security works best when we work together. Taking steps to secure your devices, protect your passwords, and stay informed about common scams can go a long way in keeping your information safe.

Fraudsters use a variety of tactics to trick people into sharing personal, financial, or account information. Understanding common scams can help you spot red flags and protect yourself.

Phishing
Fraudulent emails, text messages, or websites designed to appear legitimate. These scams often encourage you to click a link, open an attachment, verify account information, or provide sensitive data.

Smishing
Text message scams that may claim there's a problem with your account, a suspicious transaction, or an urgent need to verify your identity.

Vishing
Phone scams where callers impersonate a bank, government agency, technology company, or other trusted organization to obtain information or money.

Malware
Malicious software that can infect a computer or mobile device, steal information, record keystrokes, or provide unauthorized access to your accounts.

Business Email Compromise
Fraud involving fake or compromised email accounts, often used to request wire transfers, ACH payments, gift cards, or changes to payment instructions.

Account Takeover
Unauthorized access to an account, often resulting from stolen passwords, phishing attacks, malware, or reused credentials from another website.

You can help protect your accounts by following these security practices:

  • Use strong, unique passwords for online banking and email accounts.
  • Do not share your username, password, PIN, or verification codes with anyone.
  • Enable multi-factor authentication whenever available.
  • Keep your computer, phone, browser, and apps updated.
  • Use antivirus or endpoint protection software on your devices.
  • Avoid clicking links or opening attachments from unexpected or suspicious messages.
  • Type our website address directly into your browser instead of relying on links in emails or text messages.
  • Review your account activity regularly and report anything suspicious right away.
  • Use account alerts to help monitor balances, card activity, and transactions.
  • Always log out of online banking when finished, especially on shared or public devices.
  • Avoid using public Wi-Fi for banking unless you are using a trusted, secure connection.
  • Be cautious of urgent requests, threats, secrecy, or pressure to act immediately.

Business customers should take extra precautions to protect online banking access and payment activity.

  • Limit online banking access to authorized employees only.
  • Use separate user accounts instead of shared credentials.
  • Review user permissions regularly.
  • Use dual control or secondary approval for ACH, wire, and other high-risk transactions when available.
  • Verify payment instruction changes using a trusted phone number, not contact information provided in an email request.
  • Reconcile accounts frequently.
  • Train employees to recognize phishing, invoice fraud, and business email compromise attempts.
  • Contact us immediately if you suspect credentials, payment instructions, or account access may have been compromised.

If you believe your account information, online banking credentials, debit card, or personal information may have been compromised, contact TruCommunity Bank immediately.

Don't wait if something doesn't seem right. Contact us right away if you notice unauthorized transactions, receive a suspicious email, text, or phone call claiming to be from TruCommunity Bank, or believe you may have responded to a fraudulent request.

Acting quickly can help limit potential fraud and protect your accounts.

We'll never ask for passwords, secure access codes, or sensitive account information through unsolicited emails, texts, or phone calls. When something doesn't feel right, pause, verify, and contact us directly.



Security Starts with Awareness.

The strongest protection combines secure technology with informed customers. By staying alert and partnering with a trusted local bank, you can help keep your accounts and personal information safe.

Questions about account security? We're here to help.

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