Mobile Deposit

Depositing Checks is Now as Easy as Snapping a Photo...

FAQ'S about Mobile Deposit: 

Q: How do I get Mobile Deposit at TruCommunity Bank?

A: You must first have online banking, then the Mobile App. Upon logging into your mobile app, select Deposits on the drop down menu, and follow the instructions to sign up for Mobile Deposit.

Q: Who is eligible for Mobile Deposit?

A: Everyone with a mobile device and online banking!

Q: How do I endorse my check for Mobile Deposit?

A: Endorse the back of the check as you always would, but print "For Mobile Deposit Only TruCommunity Bank" under your signature. Unfortunately, if you deposit a check without this endorsement, the check will be declined and you'll receive notification.  

Q: Is the endorsement requirement only TruCommunity Bank or is this requirement for all financial institutions?
A: This requirement (your signature followed by "For Mobile Deposit Only TruCommunity Bank") is NOT just for TruCommunity Bank customers. This requirement comes from a banking regulation change and applies to all mobile deposits at all financial institutions.

Q: How do I make a Mobile Deposit?

A: Click on "Deposit Checks", then "Deposit a Check", enter check amount, select appropriate account, take pictures of the front and back of check, then click "Submit". 

Q: When will I be able to access the funds?

A: You'll know the funds are available when the amount appears in the balance of the account you selected when you submitted your mobile deposit.

Q: What is the deadline so my Mobile Deposit funds are available by the next morning?

A: 5:00 pm Central Time.

Q: What do I do with my check after I have deposited it?

A: After Mobile Deposit, we recommend writing "Mobile Deposit on [date]" on the front of the check. Keep your check in a safe place for 7 days, and then shred it. 

Didn't find the answer to your question? Contact the a Customer Service Representative at one of our locations during regular business hours  for further information. 

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