TruCommunity Bank understands that your trust in us depends on how well we keep your personal, business and account information secure.

Our Customer Information Security Policy is comprehensive, proactive and designed to ensure that information about you is secure whether you bank with us at one of our four locations, at our ATMs, or by telephone or internet.

We will continually update and improve our security standards to help protect against unauthorized access to our confidential information. We will maintain physical, electronic and procedural safeguards that comply with federal standards to guard customers' information. 


Padlock Website Security Padlock

In order to protect the information being gathered, this site has security measures in place including firewalls, encryption, and authenticated access to internal databases where needed.

We provide Internet access to your banking accounts through highly secure, password-protected systems that are guarded by firewalls and monitoring systems. Your financial information is protected by 128-bit encryption as it travels between our servers and your computer.

Look for security certificates, locked padlock symbols and the https: designation as indications of our commitment to your online security.


Multi-factor Authentication and Layered Security

When you bank online, you'll notice some new processes having to do with how you identify yourself and gain access to your accounts over the Internet. These processes are designed to make you safer than ever before from identity theft.

Today's authentication methods--used to confirm that it is you, and not someone who has stolen your identity--involve one or more basic factors:

  • Something the user knows (password or PIN)
  • Something the user has (ATM card or similar item)
  • Something the user is (biometric characteristic, such as a fingerprint)

Single-factor authentication uses one of these methods; muti-factor authentication uses more than one, and thus is considered to be a more reliable and stronger fraud deterrent. When you use your ATM, you are using muti-factor authentication: Factor number one is something you have, your ATM card; factor number two is something you know, your PIN.

TruCommunity Bank's goal is to ensure that the level of authentication used in a particular transaction is appropriate to the level of risk in that application. Accordingly, we have concluded an assessment of our current methods following federal regulatory guidelines and will be implementing the appropriate authentication measures to keep your online transactions safe and secure.

In addition to single and multi-factor authentication, we may also rely on layers of control to assure your Internet safety. These might include:

  • Additional controls, such as call-back verification
  • Employing customer verification procedures, especially when opening accounts
  • Analyzing banking transactions to identify suspicious patterns
  • Establishing dollar limits that require manual intervention to exceed a preset limit.

One of our top priorities is to assure your safety and security when conducting online financial business.


Customer Awareness

Understanding the risks is a critical step in protecting yourself online. Here are some threats to watch for:

Phishing --Lures you to a fake website (one that looks like a trusted financial institution) and tricks you into providing personal information, such as account numbers and passwords. 

Pharming --Similar to phishing, pharming seeks to obtain personal information by directing you to a copycat website where your information is stolen, usually from a legitimate-looking form.

Malware --Short for malicious software, often included in spam e-mails, this can take control of your computer without your knowledge and forward to fraudsters your personal information such as IDs, passwords, account numbers and PINs.


Protecting Yourself Online

  • Never share your access codes with anyone .
  • Change your access codes on a regular basis. If you think your access codes have been compromised, change them and contact us immediately.
  • Use only the secure message service provided within NetTeller Online Banking when sending or requesting account information.
  • Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using DSL or a cable modem to access the Internet.
  • Install virus protection software and scan all downloaded software, as well as all diskettes, before use. Also, delete e-mails with attachments from unknown sources.
  • When you are done with your transactions, always click on the Logoff button on the website to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished.

For more information on TruCommunity Bank's Customer Information Security Policy, call one of our four locations during regular banking hours.

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